Public Offer

This document is a public offer under Articles 633, 641 and 642 of the Civil Code of Ukraine and Article 11 of the Law of Ukraine “On Electronic Commerce”, and sets out the agreement for the NaviZone platform services (the “Offer”, the “Agreement”). By registering in the web cabinet or mobile app and confirming “I accept the Public Offer”, you (the “User”) accept these terms in full.

1. Parties and acceptance

The services are provided by [FULL LEGAL NAME: LLC “…” / Sole proprietor …], registration no. [•], address: [•], Ukraine (“NaviZone”, “we”). NaviZone® is a trademark registered in Ukraine.

Acceptance of the Offer is any of the following: registering an account and confirming consent, paying for a plan, or starting to use the platform. The Agreement is concluded at the moment of acceptance without a signed paper copy. We keep a record of acceptance (email, date and time, Offer version, platform) as evidence of the Agreement.

The platform is intended for businesses and for individuals aged 18 or over. A person acting on behalf of a company confirms they are authorised to do so.

2. Subject of the Agreement

NaviZone provides subscription access to a cloud GPS monitoring platform for vehicles and assets (web cabinet, mobile app, API, notifications) — the “Services”. The scope of features depends on the selected plan.

The platform is an information service: it displays data sent by the User’s equipment. NaviZone does not supply GPS trackers, SIM cards or mobile connectivity unless expressly agreed in a separate contract, and is not responsible for their operation.

3. Account and security

The User must provide accurate information, keep account access confidential (email, sign-in codes, device biometrics) and notify us immediately of any unauthorised access. All actions performed through the User’s account are deemed the User’s actions. The User controls access granted to other people (shared access) and is responsible for their actions.

4. Acceptable use and lawful monitoring

The User agrees to use the platform only for lawful purposes, not to violate third-party rights, not to interfere with the platform, not to attempt unauthorised access, and not to resell the Services without NaviZone’s written consent.

The User warrants a lawful basis for monitoring vehicles and the people who drive or travel in them: in particular, that the User owns or lawfully uses the vehicles and equipment and has informed drivers/employees about monitoring as required by the Law of Ukraine “On Personal Data Protection”, labour law and, where applicable, the GDPR. Covert monitoring of third parties is prohibited. The User bears full responsibility for the lawfulness of the purposes and basis of monitoring; with respect to monitoring data NaviZone acts as a processor on the User’s instructions.

5. Pricing, trial and automatic renewal

Current prices are shown on the website, in the cabinet and in the mobile app. Prices include taxes unless stated otherwise. There is no free plan.

Annual plans include a 7-day trial, once per account. Unless the subscription is cancelled before the trial ends, the User is charged the price of the selected plan for the full period.

Subscriptions renew automatically for the same period at the price in effect at renewal until the User cancels before the end of the current period. We give at least 30 days’ notice of price increases. For annual subscriptions paid via the website we send an email reminder at least 7 days before the charge.

Purchases via the App Store or Google Play are additionally governed by the store’s rules: payment, renewal, cancellation and refunds are handled through the store, not through NaviZone.

6. Right of withdrawal and refunds

A consumer (individual) who paid for a subscription via the website may withdraw from the Agreement within 14 days of payment without giving a reason (Law of Ukraine “On Consumer Rights Protection”, Directive 2011/83/EU) by emailing info@navi.zone. The refund is made by the same payment method within 14 days. If the User started using the Services within those 14 days, a proportionate amount for the period used is deducted.

Refunds for purchases via the App Store / Google Play are handled by the store under its own rules. For business users the unused subscription period is not refundable unless the law provides otherwise.

7. Term, cancellation, suspension and data deletion

The Agreement remains in force until the subscription is cancelled. Cancelling is as easy as subscribing: in the cabinet, in the app (“Subscription → Manage”) or in the app store. Access continues until the end of the paid period.

After the paid period ends, the account and monitoring data are deleted within 30 days, or within 72 hours at the User’s request, except for records we must keep under tax and accounting law (up to 3 years).

NaviZone may suspend or restrict access, with prior notice by email, in case of: payment overdue by more than 7 days; breach of section 4; actions threatening the security of the platform or other users; a lawful demand of public authorities. Access is restored once the cause is remedied.

8. Warranties and limitation of liability

The platform is provided “as is” and “as available”. We make commercially reasonable efforts to keep it running but do not guarantee uninterrupted operation.

NaviZone is not a security, rescue or emergency service. Accuracy, completeness and continuity of data depend on GPS/GNSS and mobile network coverage, the tracker, SIM card and power supply, which NaviZone does not control. The platform is not designed for decisions affecting human life or health. In an emergency contact the emergency services (112).

NaviZone is not liable for: theft, damage or loss of vehicles, cargo or property; decisions made on the basis of platform data; lost profits or loss of data caused by the User’s equipment; acts of third parties, mobile operators, payment systems and app stores.

NaviZone’s aggregate liability under any claims arising from the Agreement is limited to the amount actually paid by the User in the 12 months preceding the event. This limitation does not apply to wilful misconduct or gross negligence of NaviZone, or where such limitation is prohibited by law.

9. Force majeure

Neither party is liable for non-performance caused by force majeure: military action, missile, drone or other strikes, occupation, power and communication outages, acts of public authorities, cyber-attacks, failures of mobile operators, hosting providers and app stores, epidemics and other circumstances beyond a party’s reasonable control. Deadlines are extended for the duration of such circumstances.

10. Intellectual property and data

The platform, app, source code, design, documentation and the NaviZone® trademark belong to NaviZone; the User receives a non-exclusive, non-transferable licence to use the platform for the term of the subscription. Monitoring data uploaded by the User belongs to the User; NaviZone may process it solely to provide the Services and, in anonymised form, to improve the platform.

11. Personal data

Personal data of the User and of persons whose data the User uploads to the platform is processed in accordance with the Privacy Policy, which forms an integral part of this Offer. With respect to monitoring data the User is the controller and NaviZone the processor; NaviZone processes such data only on the User’s instructions, protects it and deletes it after the Agreement ends in accordance with section 7.

12. Dispute resolution

The Agreement is governed by the laws of Ukraine. Disputes are first resolved by negotiation; a claim is reviewed within 30 days. Failing agreement, the dispute is referred to the court at NaviZone’s registered address. This does not limit consumers’ mandatory rights to bring proceedings at their place of residence or other rights under the law of the consumer’s country of residence. EU users may also use the European Commission’s Online Dispute Resolution platform.

13. Changes to the Offer and language

NaviZone may amend the Offer with at least 30 days’ notice by email or notification in the cabinet or app. The current dated version is published on the website. Continued use of the platform after the changes take effect constitutes acceptance; in the app we may ask you to confirm the new version again. If the User disagrees with the changes, they may cancel the subscription before they take effect.

The Offer is made in Ukrainian. The English translation is provided for convenience; in case of discrepancy the Ukrainian version prevails.

14. Details and contacts

[FULL LEGAL NAME: LLC “…” / Sole proprietor …], registration no. [•], address: [•], Ukraine.
Email: info@navi.zone. Telegram: @navizone_bot. Website: navi.zone.